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Welcome Changes Radio with Patti Dragland
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Show Topic: Career and Life Strategies / Handling Change
Who is Patti Dragland?
Patti Dragland is a Strategist/Mentor in Leadership Development, Leadership Mentoring, Customer Service, Plans of Action and Facilitation. She is the creator of 14 Weeks of Managers Making the Mark ™ and In The Lead Seat ™ One-on-one leadership training programs for new and existing managers. Her blog was included in the “101 Women Bloggers to Watch in 2009″ by WE Magazine for Women. She speaks at various Business and Women Events and works in corporate, small business and with individuals to help them ‘Kick It Up A Notch’ in their role as leaders. She has developed a Customer Service Score Card used to evaluate businesses in the area of customer service as a ’secret customer’ helping them improve the customer experience.
Visit her site at http://strategicsense.ca
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